If you still require assistance from our customer care team after reading these FAQ’s please contact them directly here and make sure you include your full name and order number number so our team can help you as quickly as possible.
I’ve contacted your customer care team but have not received a reply?
Please allow up to 7 business days to receive a response from one of our team members. We appreciate your patience and understanding at this time.
I’ve placed an order online, when will I receive my order?
We are currently experiencing a higher than normal demand of online orders during this time. Please allow up to 5 business days for your order to be dispatched from our distribution centre. An additional delivery timeframe with our couriers will also apply.
I saw an item available online and now it’s no longer there?
If you can no longer see a product available to purchase on our website it has sold out online.
Can I cancel or amend details in my order?
After your order has been placed it immediately begins to process through our system to make its way to you as quickly as possible. After this process has begun we are unable to amend the order in any way including cancellations, update to address and email and changing items in the order.
I’ve made a mistake with my address on my online order, how do I fix this?
Email us here and please have your full name and order number in the subject line.
My order has been dispatched but I haven’t received it. Where is it?
Use the tracking number and go to Australia Post to track your order.
Why is the free delivery / promotion is not applying in my shopping bag?
Please ensure all items in your shopping bag align with our promotional terms and conditions. Should your online order align with our terms and conditions and the promotion / free shipping is still not applying correctly, we recommend placing your order to secure your items and then contacting our customer care team directly with your order number. Our team will review your purchase and be able to provide you with a partial refund if eligible.
I believe I received faulty items in my online order, how do I go about a replacement?
Should you have any concerns with the quality of the items in your online order, please send clear images through to our customer care team at here for an assessment and our team can assist you further. Please allow 10 business days.